Guides
Plain-English guides to water, electricity and gas connections for new developments.
- Start hereContestable and non-contestable work explainedWhich parts of a new water, electricity or gas connection you can get competing quotes for, and which only the network operator can do.Read guide
- Self-lay explainedHow an accredited partner can build the water main and connections on your development, who you pay, and what stays with the water company.Read guide
- Electricity connections for new developments explainedWho does what when you connect a new development to the electricity network, what you pay for, and where you can choose.Read guide
- Service standards explained: what network operators must deliver, and whenThe timescales water, electricity and gas network operators have to meet on new connections, and what happens when they miss them.Read guide
- Who should be the applicant on a utility connection?Why the name on a water, electricity or gas application matters, and how to let someone manage it for you without giving up control.Read guide
- Connection quotes have a shelf lifeWhy quotes for new water, electricity and gas connections expire, what it costs you when they do, and how to plan your decision so they don't.Read guide
- How long a new connection really takesThe stages of a water, electricity or gas connection for a new development, which ones take longest, and what to start earlier than you think.Read guide
- When you pay for a utility connectionWhat to look for in the small print of a connection quote, when the money is due, and how paying a partner instead of the network operator can help your cash flow.Read guide